Sr. No | Stage of the order | Possible refund | Explanation |
---|---|---|---|
1. | I Want to cancel my order | 90% | We intend to give 100% refund for the order; however we incur cost for payment gateway and accounts when we return the money to you and as such 10% deduction. This is however valid for normal order with delivery of over 10 days. For urgent orders(Less than 10 days of completion time), no refund is possible after placing the order. |
Within 2-3 Days from the date of confirmation and payment/advance payment | 90% | We intend to give 100% refund for the order; however we incur cost for payment gateway and accounts when we return the money to you and as such 10% deduction. This is however valid for normal order with delivery of over 10 days. For urgent orders(Less than 10 days of completion time), no refund is possible after placing the order. | |
Within 2-3 Days from the date of confirmation and payment/advance payment | 50% | Writer gets allocated the next day from the date of confirmation and as such the deduction of 50% amount is done. Further, this refund is subject to a genuine reason for cancellation of the order. In case of no reason provided, no refunds will be affected. For urgent orders like above there will be no refunds. | |
After 3 days from the date of confirmation | 0% | No refunds are possible at this stage for both normal and urgent orders | |
2. | I erroneously paid more | ||
Within the time frame of completion of the work | 100% | The amount in excess to our quotes as sent in a mail without any addition in scope will be refunded back 100% for both normal and urgent orders. | |
3. | No writer was found | 100% | We shall refund to a maximum of 100% of the amount paid to us for the order. |
4. | Delayed work | Case to case basis | The mail trail and quickness of response from your end will be evaluated. There is no guarantee of refund here however based on case to case and allocating reasonable time for the writer to complete the work; refund uptill a maximum of 30% shall be accepted. |
5. | Unacceptable quality of work | 0% | We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to one person may not look OK to other, no refunds are possible. In case you are not satisfied with the quality of work, we can revise the work till you are convinced of the work. We shall also arrange con call with the writer for the explanation of work to you. |
6. | I did not pass my coursework | 0% | We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to one person may not look OK to other, no refunds are possible. In case you are not satisfied with the quality of work, we can revise the work till you are convinced of the work. We shall also arrange con call with the writer for the explanation of work to you. |
Refunds processing shall take atleast 14 days.
Amount shall be refunded in the name of the person who has made the payment.
We shall require Tax and ID details of the person in whose name the payment is to be made.
Interest @5% p.a. will be payable on unpaid acceptable refunds after 60 days from confirmation of refund.
Refunds will be done through cheque only. Any money transfer charges, courier outside India shall be deducted from the refund amount.
Under no circumstances will the refund be made in cash.
Dissertation Help Singapore, its representatives, writers and or employees will in no circumstances be liable to any person, institution, groups of people for any direct or indirect loss arising out any delay, incomplete or unacceptable work. Dissertation Help Singapore and its employees do not undertake any responsibility for clearing the exams or course work. Dissertation Help Singapore is only a research support service wherein research support is provided to persons who are willing to take this service.
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